Please note: As we are now in the middle of our SUMMER SPECTACULAR SALE, we expect there to be at least a 3 working-day delay to the time frames quoted below. If you need your order urgently, PLEASE choose 1st class delivery at the checkout and your order will be prioritised and shipped by the Next Working Day. Thank you.
We offer FREE standard (2nd class) UK delivery on all orders over £40! We only use Royal Mail 24, 48 & Special Delivery services. We aim to dispatch all orders within 2 working days and your parcel will then take around 3-5 working days to be delivered. Please choose 1st class delivery if you'd like your order processed and dispatched quicker than this even if you qualify for free delivery.
We also offer a Royal Mail 1st Class upgrade available for £4.50 per order. All 1st class orders placed before 1pm will be shipped the same day. If you place your 1st class order after 1pm, it will be shipped the next working day. It will then take approximately 1-2 days to arrive.
If your order is extremely urgent we also offer a Guaranteed Next Day delivery service for £9.95, Royal Mail Special Delivery (by 1pm). Orders using this service placed before 1pm will be shipped the same day. Orders placed after 1pm will be shipped the next working day.
For orders under £40, we offer 3 options;
Royal Mail 2nd Class; £2.95 per order
Royal Mail 1st Class: £4.50 per order
Royal Mail Special Delivery (by 1pm); £9.95 per order
(Guaranteed Next Day Delivery)
Please note: We make absolutely NO profit on our shipping & packaging costs and in most cases actually have to subsidise the cost for you.
Please allow 10 working days before you contact us regarding a missing parcel. Unfortunately, Royal Mail prohibits us to use any delivery instructions at checkout so please don’t ask to leave your parcel somewhere as we won’t be able to. Most of our parcels that are 6 metres or less will fit through the letterbox. If your parcel is larger than this or requires a signature and no-one is home, you will receive a card from Royal Mail with further instructions. We cannot be held responsible for non-collection of parcels at the post office and would encourage you to contact your nearest Royal Mail delivery office if you believe your parcel is missing, as the red delivery card may have been mislaid.
DELIVERY TO EUROPE
Sadly, as of the 31st December 2020 we will no longer be shipping to Europe. If you'd like to place an order with us, please use a delivery forwarding service. You will still get free delivery to the UK address on orders over £40 so will only pay the forwarding company for delivery charges. Please google to see what's available in your country. Thank you.
DELIVERY TO THE REST OF THE WORLD
Unfortunately as of the 4th February 2020 we no longer ship outside of Europe. Costs have become extremely prohibitive and we are not able to cover our postage costs worldwide, particularly when parcels may go missing. We're very sorry for the inconvenience caused.
Don't hesitate to contact us prior to ordering if you have any questions about our delivery times or services.