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Delivery

COVID-19 UPDATE

Due to these uncertain times, normal business has been interrupted. Due to the extreme pressure ourselves & Royal Mail are under we are asking all our customers to please allow 2 weeks for delivery of their 2nd class (£2) or free delivery (over £25) parcels. Please do not place your order if you're not happy with this or alternatively choose 1st class (£4.50) delivery at the checkout and we will prioritise your order. We will keep going as long as it is safe to do so, our staff remain well & happy and Royal Mail keep collecting from us. Thank you for your support and stay safe. The Vintage Sweetheart Team x

 

UK DELIVERY

We offer FREE standard UK delivery on all orders over £25! We only use Royal Mail tracked services and most will require a signature. We aim to dispatch all orders within 2 working days and your parcel will then take around 2-3 working days to be delivered. Please choose 1st class delivery if you'd like your order processed and dispatched quicker then this even if you qualify for free delivery. 

We also offer a Royal Mail 1st Class upgrade available for £3.25 per order. Your parcel will be dispatched the next working day and will then take approximately 1-2 days to arrive.

 

For orders under £25, we offer 2 options;

Royal Mail 2nd Class; £2.00 per order

Royal Mail 1st Class: £3.25 per order

 

Please allow 10 working days before you contact us regarding a missing parcel. Unfortunately, Royal Mail prohibits us to use any delivery instructions at checkout so please don’t ask to leave your parcel somewhere as we won’t be able to. Most of our parcels that are 6 metres or less will fit through the letterbox. If your parcel is larger than this or requires a signature and no-one is home, you will receive a card from Royal Mail with further instructions. We cannot be held responsible for non-collection of parcels at the post office and would encourage you to contact your nearest Royal Mail delivery office if you believe your parcel is missing, as the red delivery card may have been mislaid.

 

DELIVERY TO EUROPE

We charge a flat-rate per orders up to 2kg (roughly 10m) and offer FREE delivery on orders over £150. Costs are as follows:

Europe: £15.50

All items are sent using a tracked service & will require a signature. Please allow up to 6 weeks for all international orders, particularly around Christmas time. We cannot be held responsible for any hold-ups/customs delays once the parcel reaches your own country.

Please contact us for a custom quote for any international orders larger than 10 metres. All deliveries to destinations outside the UK may be subject to import duties and taxes - each levied by the importing country at the time the delivery arrives in your country. All applicable duties, fees and any additional charges for customs clearance will be the responsibility of the customer.

 

DELIVERY TO THE REST OF THE WORLD

Unfortunately as of the 4th February 2020 we no longer ship outside of Europe. Costs have become extremely prohibitive and we are not able to cover our postage costs worldwide, particularly when parcels may go missing. We're very sorry for the inconvenience caused. 

 

Don't hesitate to contact us prior to ordering if you have any questions about our delivery times or services.

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