We understand that sometimes your items may be unsuitable and you may need to return your Vintage Sweetheart order. If you would like to request a refund please log-in to your online account within 7 days of receipt and click on the instructions to request a returns authorisation number.
Items must be returned to us in an unused, resalable condition, free from any marks or odours with all tags attached within 14 days of receiving your returns authorisation number. We reserve the right to return your goods to you if we believe they have been previously worn.
Returns are posted at your own expense and make sure your returns authorisation number is clearly displayed on the outside. Please make sure you choose a tracked service as we cannot issue a refund if your parcel goes missing.
Please allow up to 5 working days for your refund to be processed once we receive your items back.
Please send your items back to:
The Vintage Sweetheart Returns