We understand that sometimes the items you order may not be suitable.
If you would like to request a refund please log-in to your online account within 7 days of receipt and click on the instructions to request a return.
Please send your items back to:
The Vintage Sweetheart
Make sure your order invoice is included with the parcel and it is received by us within 14 days of delivery. The goods are considered your responsibility until we have confirmation they have reached us so please use a tracked service. You are responsible for all return costs except in cases where there is a fault with the product.
We aim to process all returns within 7 days of receiving your items. Please note: Initial postage incurred by us to send you your items will NOT be refunded.
Items must be returned to us in an unused, resalable condition, free from any marks or odours with all tags attached if applicable. Please inspect all fabric for faults before cutting as we are unable to accept returns of fabric once it has been cut. All products bought as part of a promotion (for example buy 2, get 1 free) must be returned in order to receive your refund. We cannot accept part returns if they have been purchased as part of an offer.
We reserve the right to return your goods to you if we believe they have been used.